(800) 327-8622

Cal

Cal me I have to talk with the product

Called to verify unusual transaction on my check card, which turned out to be fraudulent. Glad they called. They are legit.

Said they represented my bank and it was true. This company is contracted by several banks to watch for cc fraud. They caught charges that were not ours. Great job

8003278622 is legit and not a scammer they only use name for verification and no other info is asked for then will verify if last few transactions which the will name were made by you.they are legit

Said they were representing my credit union. Which they don't. Reporting them to the credit union first thing Monday morning as well as contacted a county sheriff deputy.

SCAM, call my bank and they verified no problems and they never heard of this company.

Its ligit. They verify recent charges to your cc.

This number is a Legit phone number, Likewise, the customer service was fast and to the point.  Thus, this company is out there to project your own safety and is another pair of eyes in the sky to prevent credit card and debit card  fraud.

i got the same call but they didnt leave a message they just kept hanging up when i answered.i got weary so i googled the number and got this page. i then called both my banks and one of them "A CREDIT UNION" checked and found that i was on a list for a fraud check and that i should call them. the bank teller gave me the same number that called my phone. by this i know that this was legitamate. the lady asked for my phone number and name and checked off my transactions. this is real call ur bank and ask them they can tell you if your on a list and need to call that number. have a GREAT DAY! i am now :D

I called back.. A woman asked me for the phone number where they left a message. I gave her the number and she said please hold while I pull up your account. She then asked me for my full name to verify the account. I told her she should tell me more information and she said she could not tell me until I gave her my full name. What is this?!

Just got a call from this number, didn't go through the automated system but instead let the call go until I got to talk to a real person. I asked them a few questions, and then went and called my credit card company. (they did actually tell me on "behalf" of who they were calling). my credit card company confirmed the same info they had just told me. So it is a legitimate company, who actually is TRYING to help you! If you look at this pdf of travel tips put out by credit union it lists this number as a good one to have on hand https://www.iucu.org/pdf/travel_tips.pdf

This is legit. All they ask you for is your phone number and name, they have all the other info already. I recently used my card to pay ebay fees, this triggered their call. It was actually funny, they were asking me about my grocery and mcdonalds visit, then came the ebay transactions.

Called about suspected fraudulent activity on my debit card. Had info on retailer that isn't in my area, but didn't run away at any of my usual fraudulent caller scare tactics. My son went into an epileptic seizure so I had to hang up...awwwwww.

I have received 2 calls from 800-327-8622 in the past 2 days. Yesterday I did not recognize the number and let it go to voice mail where an empty 2 1/2 second message was left (just dead air). Today, I picked it up and they hung up immediately. History: Yesterday, after Googling the number, I read many of the comments above (Mike and others), and decide to call the number back. After giving the company, Card Services - part of the Star Network, a phone call they could not locate my phone number or even under my last name and state. I then decide to call each and every bank that I have cards with and find that none of my cards have any suspicious activity on them. I then call the 800 number back, just to confirm that they have no information under my phone number or last name, and indeed they did not. THIS LEADS TO 2 CONCLUSIONS: 1) Card Services, a Star Network Company, is a valid company that does valid work protecting people against credit card fraud on behalf of its member banks and financial institutions. 2) Someone is spoofing Card Services phone number in an attempt to further defraud the people that it calls. There is no Terry Falcone at Card Services (I verified that with them on the phone). ALWAYS CONTACT YOUR BANK OR FINANCIAL INSTITUTION TO VERIFY THAT THE CALL YOU RECEIVE FROM CARD SERVICES AT 800-327-8622 IS A VALID CALL. YOUR BANK WILL KNOW IF THEY USE CARD SERVICES TO HELP PREVENT CREDIT/DEBIT CARD FRAUD. NEVER GIVE OUT YOUR CREDIT CARD NUMBER OR OTHER PERSONAL INFORMATION TO ANYONE OVER THE PHONE IF THEY CONTACT YOU ABOUT CREDIT CARD FRAUD. IF THEY ARE LEGITIMATE, THEY WILL ALREADY HAVE ALL THE INFORMATION NECESSARY TO HELP DETERMINE IF THE CHARGE WAS FRAUDULENT OR NOT.

Ask for phone number called so they could pull up my "card" info to verify that I was the one making the transaction. Referred to DEBIT card which I do not have. Would not provide the card "number" in question.

Caller wanted to conduct a survey, so I told her I was on the NDNC list and cussed her sorry hindend OUT!!

The same Transaction Review Department left a message with my father in law to call the number back. I did call back but did not want to give them any information until I talked to my bank. The bank looked up my transactions and they saw nothing out of the ordinary. I would be very careful with this number.

I called the bank that this girl said she was calling on behalf of and the back looked up the number and said they were legit. Said that maybe an unusual transaction may have appeared on his card and they were wanting verification. But not to give acct# or pin. That they did not need to know. Only to review transactions.

I am not making a complaint about this number. I dialed this number back. A recording said “Thank you for returning our call to the Transaction Review Department, regarding charges on your credit card due to a fraudulent use or suspicious charges". I was told that I could call the # listed on the back of my card to confirm this call was legitimate. I was told to please hold while I was transferred to a Transaction Review Analyst.  Well, I didn't wait to be transferred. I hung up & immediately called the customer care # listed on the back of my credit card to confirm this call was legitimate. I gave them the phone # on my caller ID and explained the details of the call. I was informed by my bank that the call was indeed legitimate, and that particular phone # belonged to an agency working for the bank. The agency will call you when they feel there are suspicious transactions or that your credit card is being used fraudulently.  I had received the call because I had made numerous transactions with my credit card in the last few days, and one of them (which was to a foreign country) looked suspicious to them. I'm glad my bank is looking out for me!

They claimed to be from the Bank of Bartlett, called for April Callahan and said that there were suspicious charges on her card.  Bank of Bartlett never heard of April Callahan.  There is no April Callahan at my phone number.  I do not have an account with the Bank of Bartlett.  Turns out that they're on a Phishing Expedition!  Who would have thought....

You can't say they are contracted by "corporate" because our credit union is a small local one and doesn't have a "corporate" office, yet we got one of those calls. I told them to scam someone else because I wasn't born yesterday.

I received a call from a Terri Falconie on my answering machine, telling me she was with Transaction Review Department representing my bank (Northwest Savings) and wanted me to call her to verify some recent transactions on my Bank Debit Card.  The number she wanted me to call was 1-800-327-8622.  I immediately called my bank, who in turn, contacted the banks' security and fraud department.  I received a call back within 10 minutes from the person I contacted at my bank, who in turn told me that this was a LEGITIMATE call.    When I called the number back, they asked me for the phone number which they had called, verified my name, and read off a series of recent charges on my debit card to include where it was used, the date and amount of the transactions.  To my delight, the transactions were all legitimate.  This is all they asked for...and for them to have this much information tells me they must be legitimate or they are the best information collecting scam artists ever and would have never had to call me if they already had this much information if it were a scam!  But, they are legitimate!    This is a real place and this company is considered a third party security firm, and they monitor card transactions to try and catch identity and card theft.  They are contracted through the corporate headquarters of these banks and financial institutions so many of the local banks may not necessarily know about them.  So do as I did, call your banks customer service and I am sure they can find the validity of the caller.  In my case, this was a totally legitimate call.  I did not assume that the call was legitimate, I checked it out first.  There is always merit in being prudent!

received a call from a Terri Falconie on my answering machine, telling me she was with Transaction Review Department representing my bank (Northwest Savings) and wanted me to call her to verify some recent transactions on my Bank Debit Card.  The number she wanted me to call was 1-800-327-8622.  I immediately called my bank, who in turn, contacted the banks' security and fraud department.  I received a call back within 10 minutes from the person I contacted at my bank, who in turn told me that this was a LEGITIMATE call.    When I called the number back, they asked me for the phone number which they had called, verified my name, and read off a series of recent charges on my debit card to include where it was used, the date and amount of the transactions.  To my delight, the transactions were all legitimate.  This is all they asked for...and for them to have this much information tells me they must be legitimate or they are the best information collecting scam artists ever and would have never had to call me if they already had this much information if it were a scam!  But, they are legitimate!    This is a real place and this company is considered a third party security firm, and they monitor card transactions to try and catch identity and card theft.  They are contracted through the corporate headquarters of these banks and financial institutions so many of the local banks may not necessarily know about them.  So do as I did, call your banks customer service and I am sure they can find the validity of the caller.  In my case, this was a totally legitimate call.  I did not assume that the call was legitimate, I checked it out first.  There is always merit in being prudent!

i keep getting this number or person the reads off what i bought and asks if it is ok to let go through and when i ask who set this service they say call your bank dont understand why since we get a monthly bank statment anyway

I got the same call one hour after I used my Debit card for a large purchase. I rarely use the card for large amounts. I'm happy to hear that they are calling on behalf of my best interest. Just think! One hour after the card was used.

they keep calling my too, but leaving no message, I wont pick up and if they dont leave a message then I wont speak to them, they hang up before the answer machine even kicks in

Do you suppose the fraudsters are monitoring this and responding how legitimate they are to keep the stupid ones hooked.Come on i----s wake up.

Sounds like social engineering to me. Don't trust it. Call your bank.

Received two voicemails within one minute from this number. It was an automated message that gave my name and my credit union and said they needed to verify transactions I made. I think it's a hoax because they used my maiden name, which is NOT the name on my account. I tried to call the credit union directly but it's a holiday and they're closed. So I checked my account online and all is well, but I'll still follow up tomorrow.

I believe its legitimate.  I just got a call from the "bank" on at odd hours (6pm Saturday). The number was 800-327-8622.  They left a automated voice mail.  I called them on Tuesday. All they asked for is my name. They told me of 3 transactions I made. One was duplicated.  I called my local bank and they were unaware of it. They gave me a number for there fraud line and it was 800-622-1361.  I called them and they told me the same thing the first number did.  It is a legitimate security company. The problem is many local banks are unaware of this service and the service works on 24/7.

This number is being used to obtain our members card numbers and pin. This is a complete scam. I work for Finance Center Federal Credit Union and am requesting this number to be shutdown due to illegal activity.

I recieved the same type of call, however they were asking for my husband & would not speak to me regarding anything.   MY BANK IS STRICTLY A LOCAL BANK & is not open for business on Saturadays.  Why would someone call representing my bank at 6:00pm on a SUNDAY EVENING????We have banked with this local bank for at least year and have never recieved a call of this nature.    TO ME, It doesn't matter if it is Star Network or First Data rep/ legit or not (looking out for my interest, pls).MY BANK is the only people I feel I can trust and Should trust.  I will be contacting my bank to verify this call and express that I am quite upset that someone representing "CARD SERVICES" regardless if it is a logo on my DEBIT CARD or not.I refuse to speak to anyone not representing MY LOCAL BANK.

Did not answer the call, and no message left, but can't indentify who called me.

This # just called me, I answered, and they hung up...I called back, they won't answer.  I have not made any  purchases, so I consider this not legitimate, expecially if they just hang up.

It's Legitimate.  They called me like ten minutes after I made a large purchase on my debit card (I rarely use it).  They didn't need any verifying information other than my phone number and name.  No card info, no addresses, no social needed.

5/28/2008 2:22:00 PM

www.star.com (the company calling) actually, caller states we call on BEHALF of whichever of the 1,900 financial institutions contracted by us. we are a third party security department. don't ask for anything personal, only phone #s and names. as a matter of fact, we actually notify the c/h of fraud, if neccessary but whatever, you can just ignore our calls and when your card gets blocked or your account gets wiped out, that's your fault =) please do your research before assuming we're fraudulent. thanks.

caller identifies themselves as being Forward Financial Credit Union Security and to call the 800# regarding their debit card. They are trying to get unsuspecting people to give them their Debit card information to scam them.

Tired of them whoever it is calling.

The reason the analyst who spoke with you could not verify transactions with anyone but the card holder is because your particular financial institution, or any that we are contracted with, sends the account information, only the card holder's name, contact number, and transactions the financial institutions wish us to identify.   As another person posted previously, we do not ask for personal information, just verification of the name, and if it's a card holder calling back, the telephone number beginning with the area code, which is how we pull up the transactions.    No SSN's are needed, no account numbers, no card numbers, just telephone numbers.   As for leaving two call back numbers, there are two separate domains, one is for one set of banks, the other for another set of banks, both having a different call back number, but both going into the same department.    Different voices all for the name Terry Falconi... this is becuase the name "Terry Falconi" is like a key name, or code name... it's the name we use so that card holders can call their customer service and verify about the Star Network/Transaction Review Department/Terry Falconi.   Terry is used because it is a unisex name, both males and females have that name.   Soo, basically what this department does is make sure you, the card holder, is in fact the one doing the transactions, or authorizing the transactions, and no one has gotten a hold of your card information.   Fraud prevention, trying to save your money.

These are valid #'s. If you listen to the messages,the tell you everything you need to know. They never say that there are suspicious charges on your card, they are contracted by your financial institution to help assist them in processing your transactions and by the issuers request they monitor them. Your local banks wouldnt know to much about them but they are are contracted by the corporate. It is important to read the paper work you are signing because it will probably tell you about the third party security and the have a right to call and verify the activity being made w/ your card. And when your getting smart when these representatives and not listening to what they are trying to tell you... you may be putting your card @ risk of being blocked and they may be the only ones who can remove for you. Pay Attention to what the people are saying and stop assuming that you know everything you may be sorry!!!!

You can "you dumb" consumers all you like, but if two people call separately claiming the same name, it seems like a phishing scam. With all the fraud out there, this smacks of the same; consider that we are very--rightfully--wary of identity theft.

Two calls from Terry Falconi, different voices, different people, two different call back numbers 800-327-8622 and 800-622-1361, 20 minutes apart...claiming to be from my credit union to review transactions...called my bank...not legit. we have dealt with this a few times in the past as well and it is documented with our bank. they say that it comes in cycles...these people do this for a while, get the info they need to steal your identity and then lay low for a while...then they start all over again. BE CAREFUL!!!

I received the same call and called my bank to verify that it was a legitimate call.  The said the call was from First Data and that the did do transaction reviews for the bank, so it was a legitimate call.

I just received a phone call from Terry Falcony and he had information about my visa bank card transactions, he asked me to verify some charges.  Said he was calling on behalf of Hancoc Bank- which is my bank.I have done business with them for over 3 years and have never had a phone call of this nature until today.  I asked if this was a new service and he said no.  So I am contacting my bank because the call was way to weird.

Just received call with the EXACT same circumstances as the previous entry.  She did add that this was in reference about my bank account and some recent transactions on my debit card.

I received a call from a Terry Falconi 'in behalf of' my bank with transaction review.  She asked that I call her back at this number 24 hrs a day.  She did not say what this was about, however.  And when the number came in on my cell phone, there was no number, just the word "Call".