(800) 889-5280

DO NOT CALL. Here was the SCAM text message: "FreeMsg: E*Trade Bank Fraud Dept 18008895280: Did you try a 9.99 charge at Spotify USA on card 0484? Reply YES or NO. To Optout text STOP" I don't have a card with this bank. Do NOT respond. Do NOT call.

Received message asking if 9.99 charge to my E-trade account from Spotify was legitimate.

Text asked about a charge on my debit/credit card. Turned out to be legitimate! They referenced my bank and the last four digits of the card correctly. I contacted my bank, and they cancelled the card and sent me a new one. They had actually blocked the charge as well. I was pleased they were so quick to detect the fraud and take proper action. Don't ignore this number!

Charges on my bank

FreeMsg: E*Trade Bank Fraud Dept 18008895280: Did you try a 15.99 charge at Spotify USA on card 3240? Reply YES or NO. To Optout text STOP

FreeMsg: THIRD FEDERAL Fraud Dept 18008895280: Did you try a 126.86 charge at MUSINSA on card 5401? Reply YES or NO. To Optout text STOP

Do not respond

Wanted a reaction by return text so they could continue fraud. I ingnored and blocked number.

FreeMsg: Roscoe State Bank Fraud Dept 18008895280: Did you try a 0.00 charge at SNFRQVTNS MTZYW on card 4412? Reply YES or NO. To Optout text STOP

Asked for ssn

Fraudulent transaction on my bank card. Seemed sketchy when I called the 800# because there was no company identification and they asked for my 16 digit card #. I hung up and called my bank directly and the CSR confirmed there was a charge that raised a red flag with the fraud department and the text was legit.

Message claimed to be from a bank (that I DO NOT use) fraud dept and need to verify $5 transaction on Eternal.TV. Thing is, I don't have any accounts at that bank or cards that were referenced. Total scam!

Fraud!!! The people running the fraud are coming on this site saying it's real. Look at all the misspelled words in the phony messages! I called 800-889-5280 and the first thing the robot asked for was my credit card number without identifying even what financial institution they supposedly are from!!

Said there was fraudulent charges on my card ending in **** for 422$

Asked me if I had made a .01 charge to a certain company using the last four of my card number, then I said no and then it said my card was blocked. Call my Finanical institution and they stated that wasn’t the case. Said to not give them any information and to keep a check on my account.

This caller will ask you have you made certain purchases to determine if someone else is committing fraudulent purchases on your credit or debit cards

I Called bank. Not scam. It is the fraud company the bank uses.

I received a text from 33748 with this number. It is legit from my bank's fraud department. We had to close the debit card and open a new one.

Bank was asking by text (337-48) if I made a purchase at SMART (PP)_EC. I DID NOT! Called Bank & they DID SEE AN UNKNOWN company trying to make an UNAUTHORIZED Charge/Purchase that they thought was fraud & IT WAS FRAUD! I just didn't know the text number it was coming from.

Legitimate message from a fraud detection service my bank uses. I confirmed it with them after getting the message some a**hat tried to use my wife's debit card for 407 dollars in freaking Caba. If you get a text from them, close the card immediately.

Fraud detection for banks that use 3rd party company Vantiv.

Text stated it was a fraud alert from my bank. Called my bank and they do not send text alerts. Worried as the text has the last 4 digits of my card.

Vantiv. Legit company. Publicly traded. Protected my account. If they text you or contact you, call your bank first though. Don't forget to thank them for using this company.

Sent text about $$ on my card number. Received text that card was blocked and this is not true. They will ask for SS #...under Aim Bank, Dean Bank, First National Bank, Postal Community Credit Union...Lou Chem Federal Credit Union. American Bank of Commerce. and more...

I went to the bank first they said the charges were on hold. Then I called this number they verified the charge. As soon as I hanged up, the charges went thru. So I would be careful. They did ask for my last four numbers of the social.

It's real. Got the call, verified through my bank. Froudulent charges on our debit card from Canada.

Its legit. Despite being a bank card its issued threw visa and visa handles the fraud detection not the bank. They called to confirm suspicious/unusual activity when someone tried to book 900 dollar airline tickets online with my card number. Now I've never used my card online, its not on my computer or phone and its only been used at 3 stores ever being this card is less than 2 months old. I'm guessing a store clerk at one of them wrote down card numbers off the reciepts one night when closing alone.  I'm just glad it was caught before any real damage was done.

My husband received a call from this #. A lady asked if he was in the city we live in or in Houston.  He said our home town.  They said someone tried to use his card in Houston. I called our local bank to find out that some did indeed use his card to purchase gas in Houston.  The closed his card so no further charges can be made with it.  This was a real deal, no scam!  We are so glad they did call.  We have already dealt with fraudulent activity on my debit card back in late April and early May.  We are tired of dealing with evil people doing evil things with our financial resources.  I am ready for God to deal with these people.

This was a ligit number for fraud against cards. I didn't feel safe at first talking with this company. So I called my local bank branch and when they took a look there it was fraudulent charges! My local bank took care of it. You can call either the fraud company if you want but I felt much more comfortable talking with the people I know at my bank. My bank even suggested never call the fraud company call the bank instead they can tell you more info once you bring it to their attention. Good luck out there people, remember it usually isn't you that messes up with your info its usually the big corps. that hangs onto your info and slips up with it.

This ABSOLUTELY IS A SCAM. I called my bank and they have no record of this at all.

This is reported to be a fraud. I got a letter saying that there was fraud on my account and to call this number. I called my bank RBFCU and they said that it is a scam. Do not call.

I called my bank about this "company." It is a complete scam. No block had ever been placed on my card and my bank does not outsource fraud detection. Don't reply to these con artists. They contacted me by mail. The postal inspectors are investigating.

This # is the inbound fraud # for FTPS a 3rd party agency that handles fraud detection for dozens of banks. In general if fraud is detected on your acct, it is disabled & you'll receive an attempted outbound phone call &/or a letter in the mail. Either method will include a reference # that is currently 6 digits long. I recommend contacting your branch or customer service # to verify the legitimacy of the call. Typically when you call, you will be asked for the reference # or if you don't have that #, then the card #. There is no reason for you to give the card number if you have a proper reference number. Most of the time the case can be found by searching the name, but it takes much longer & may require more details if multiple cases are found. Next you will be asked your name. This is because people can accidentally give the wrong # & this will be detected if the name does not match. After that is the actual customer verification. The agents can not discuss ANYTHING particular to the acct until the customer is fully verified.  Usually this includes non-invasive questions like address or phone#, but failing that the questions can become more detailed.  Also if you are not the primary cardholder but authorized they may ask more invasive questions. Once verified the agent discusses the case with you & mark the fraud if any & give you the next steps you must take. Sometimes a more invasive question such as ss# may be asked at the end, especially if a card is being unblocked. If you are at all uncomfortable at any point you may decide to comtact your branch instead. Just be aware that the block will remain on the card until the case is resolved. If you go through your branch instead they will discuss transactions with you and then call us on your behalf. in most cases the branch rep are NOT ALLOWED TO REMOVE BLOCKS PUT ON BY THE FRAUD DETECTION DEPT. Do not berate the rep for not unblocking the card without calling 1st.  They may not even ave the capability to unblock.  Lastly if a branch rep has never handled a potential fraud case then they may not know where to look to see if the card has a block on it. If the rep says no blocks, I would ask for a supervisor or experienced rep to verify.

My problem is that this company called my home & said that they were from (fill in the blank).  My  bank has it's own fraud department and this number was NOT listed on my banks website at all.  Called my own banks fraud department & they told me everything was ok with my acct.  I call b.s. on these other users who stated that they are ok as they may work for this company.  Take caution

I got a call from this number regarding some "unusual charges on my debit card".  Sure enough there were, but I just called my bank directly to resolve the issue.

I just rec'd a call today from this fraud protection agency that was representing my bank. They wanted my husband to call them back at 1-800-889-5280 with the ref. number they provided. I immediately called my bank to see if this was legit.  My bank verified that this is indeed legit and there were erroneous charges from the state of il on my husbands debit card.

I received a call from this fraud protection agency and was give the number 1-800-889-5280 to call and this is a legitimate agency.  I did not need to provide my account information, only a case number.  I made a substancial purchase online for wheels and tires on my new vehicle and they put a temp block on my debit card to be certain this was a real purchase I made. The block was removed after confirming last 4 digits of my social security number. I never gave my bank information.

Got a call from this #513-579-5353 and was told to call 1-800-889-5280called and they asked for account info and ss#, no way did not give, I did further research and found out this is a scam so beware apparently they authorise overseas use of your card info!!!

I received a call from this number this morning and did not answer it. They left a message to call back 800-889-5280 along with a case number. I called back and they pulled my husband's credit card/debit card and told us that there was suspicious activity (small online charge that was denied due to AVS mismatch). I was uncomfortable so I asked the lady to hold while I called my bank. In the meantime she was talking to my husband and hung up on him (bad move). Called my bank and they verified the information we received from this number is correct. I called them back and complained about the rep and told them that I have taken care of everything through my bank and did not give any other information, nor did they ask. My bank did verify that this is a legit call. They use this company for fraud detection.

A woman she left a message saying she was from the "Card Fraud Section Department" and was calling about unusual charges to call 800-899-5280.