(888) 272-5543

Spam call, harassment. just hang up on them

couldn't understand the name of the man who called. he was looking for dominique kofka (not me). he said to call back at 877-493-7438. i usually receive 5-8 calls per day from this number. i don't have a student loan with anyone. if we can put bezos in outer space, why can't we do something about this harassment?

They called me and said that they are the collection agency for the IRS and had specific amounts that are owed. They said to send them an email if i want to dispute email address is [email protected] The person I spoke with is Simone Boyce.

This number is being used to harass my teenage daughter by a Tina Walton Turner from 308 ford drive. Petal. Ms. 39465 keeps calling and hanging up. Sends filthy texts and voicemails.

surely spam of some kind

Called me from an unknown number, asked for me by name, when I asked them to clarify who they were the lady wouldn’t tell me and just continued to try and get personal information from me so I never verified who I was and hung up.

SPAMMERS SUX..??????

Student loans Navient

DOE Loan collections.

Called my cell asked for another name I've had this number for 15 years so someone face it out as their own one more call and I'm filing charges of harassment

850-245-1835 called 2:26pm 18 July 2016 CID FLORIDA STATE. Professional African American woman Jeannette saying she's with the FL Dept of Education. Calling for Inez with a message for B. Urso. References to call 8882725543 re: DOE loans re: contact information. 8003663475 another call back number.

Interesting it's student loans I'm an old man with no student loans

We have a answer machine message that says "Friends and family, please leave a message. All other callers are being screened". If they don't leave a message, then they are surely scam artists and their calls are erased. Most all of them rarely leave a message.

I missed one payment by a matter of days and they called 5 to 6 times a day. They called from early am to late pm.

They call about 4 times a day and I've NEVER had a loan of any kind, let alone a student loan...

Sallie Mae.

Sallie Mae... don't ignore them. try to ask for payment arrangements. if you continue to ignore them, they will sue you and possibly garnish your paycheck.

sally mae

This is Sallie Mae - student loans

Calls everyday sooooooo annoying

no life ***got ***ks i always deny the call lol

who the ***k is this?

who the hell is calling me?

(888) 272-5543

they fckn aggy

It's sallie Mae. They can't sue you if you have no assets.

Im getting freakin sued on my private Sallie Mae loan! Wish I knew it was them before now!

They have a law suite against ten now for automated calls

Same here

Still calling. Does anyone know how to make them stop?

Sallie Mae. Can't pay, no job, nothing they can do.

So it is sallie Mae

they be callin me when i am in school and i am a kid and i sure dnt have loans like wht the heck

Sallie Mae called back to back with two difference numbers

I wish these people would stop calling. I just pick up and hang up.

I do have a student loan with them, but it's Sopposed to be in deferment since I'm still in school! Yet they keep telling me that im past due and call me several times a day!!

They call at 7 in the morning, during the middle of the day, STOP!

Calls for my TEN year old daughter....do­esnt believe shes ONLY TEN.

I've had the same number over 20 years. Now I'm called moring,noon,an­d night by this number! Mostly a recording to call. I've called 3 times and asked for them to stop calling, I've NEVER had any loans or anything to do with Sallie Mae. They hang up on me. Marcus was rude and said he won't bother me, now it's worse than before. Please tell me how to get these people to leave me alone, it's not fair to be treated this way when I've never even had dealings with this company!!

Annoying!!

Calls 7-10 times a day

please block calls

this company has taken over several larger banks high risk loans such as citi and habc...use privacy star or caLl control to block them

Caller calls everyday

They keep calling me at work, but when I answer, they hang up. This is happening multiple times a day now. No message, no voice, nothing. Just a hang-up.

calls at least once an hour every day and does not leave a message

they keep calling for wrong person

wrong number

Sorry, I made a typo.  Under"----*Updating information*+I need to update my information.  How do I go about doing that?+"the Grace/Early Intervention Team phone number should be 1-866-498-1767, not 1787.

----*Calls*+Why you are being called.+If they are calling you and you have an account with them, you're probably past due.If you look online and it says you're current/not delinquent, this might not be true,the online system has some kinks in it just like everything else.  The Sallie Maesystem usually won't log that you're past due until about five days after your duedate.  If you made a payment by mail, know that it may take about a week to arriveand then will take about another week to process into the system, so try sending inpayments at least two weeks before the due date to avoid this.  If you do a paymentonline, know that it will take about two or three days to post to your account.By law, Sallie Mae is required to call all accounts that are past due.  This is calleddue dilligence.  If Sallie Mae doesn't do this, they can be fined or sued by thegovernment.  If you are receiving calls and do not have an account from Sallie Mae,keep in mind that the original loan provider could have sold your loans to Sallie Mae.If they are asking for someone you do not know, simply be patient, verify the numberthey are calling you on and state that you do not know that person.  Request that theymark your number as a bad number and demand that they notate on the account why thenumber is being marked as bad.  If this account has no good numbers on file for theborrower and they don't see a reason as to why your number was marked bad, they'llsimply mark it as a good number and s**** calling a***n.  If they have your address onfile, simply do the same thing- state that you do not know the borrower/co-signer andthat is a bad address for them, have them notate it and remove it from the system.If you are not delinquent but you are receiving calls, keep in mind that Sallie Maewill occasionally make calls to make sure all of your contact and account informationis up to date.  A lot of borrower's don't keep their information up to date.+How to stop the calls completely.+If you do have an account with Sallie Mae and you are delinquent on your loans and do notwant to receive calls any more, then you can simply send in a cease and desist requestby mail.  Sallie Mae has a specific address for letters such as these.  Make sure to listwhat number or numbers you do not want them to call- if you do not state all of yournumbers, they will simply stop calling this number but continue calling all of your othernumbers they have on file.Cease and DesistSallie MaeCustomer Advocate Unit220 Lasley Ave.Wilkes-Barre, PA 18706+Receiving calls after already speaking to them?+If you speak to a Sallie Mae representative and you're still receiving calls that day,this might be why.  In order to mark it as a valid contact, Sallie Mae requires theborrower or co-signer to verify their information to make sure they are speaking tothe correct person otherwise they are legally unable to give out any information. Theywill usually ask for you or the co-signer and any of the following:account numberSocial Security number (or last four digits of)addressphone numberbirth dateIf you do not do this, it does not count as a contact and they can continue to call youall day every day until this is done.  Once you do this they cannot call a***n thatbusiness day.  If they do, it is probably because w***ver you spoke to did not mark thecontact.  Just simply tell them you spoke to a representative earlier and re-verify theinformation.  After that point you can just **** up, you don't need to go over all ofyour payment arrangements and everything a***n.+Why aren't they leaving messages? Why is there no one on the line?+Most representatives aren't going to leave you messages.  The reason for this is that, ifthey leave you a message, they can't call you a***n that day.  Sallie Mae is going totry to make as many due dilligence attempts on your account as possible and in order todo that, they aren't going to leave messages because that cuts out countless opportunitiesthey may have had to get a hold of you.  Usually representatives only leave messages iftheir supervisor tells them to, if you've had a ***dred or so calls, or if its the onlygood number on file for you.Sallie Mae uses an automated dialing system.  The dialer system dials ahead, so a lot ofthe time a representative isn't on the line yet when you pick up and this comes across asa silent line or may make you think that they have ***g up.  Sometimes there is anautomated voice saying "Please hold the line" which is its way of saying that its waitingfor a representative to get on the call.  Unfortunately, sometimes a representative doesn'tget connected to the active line until the borrower or co-signer has said*****o a few times,a lot of the time leading to the borrower or co-signer ****ing up just as someone isbeing connected, which is frustrating for both parties.  This is a really inefficientsystem, but unfortunately that is what they use.----*Payment by mail*+Misapplied payments.+Keep in mind that if you send in payments by mail, make sure that you're sending it tothe correct address.  There are separate addresses for borrower's and co-signer's, soif you're a co-signer and have sent it to the borrower payment address, the paymentwas probably misapplied (applied to all the loans rather than just the loans you areco-signed on) so that would make it so you are past due.  If this is the case, theycan simply have the payment reapplied to the correct loans to bring you current andshould also have any****ociated late fees taken off of those loans.If you are sending in a payment by mail and want it applied to only certain loans (suchas you are paying for the loans your co-signer is not on and the co-signer is payingfor the ones they are on) and you are doing this by mail, make sure to put in a letterstating which loans you want the payments applied to (I would suggest probably foldingup a few pieces of paper to make the envelope a little more bulky).  Mail payments areprocessed by a ma****e- if the envelope simply has a check inside or is below a certainsize, the ma****e will simply read the amount you want to pay and apply it to all ofthe loans on the account, it doesn't read the memo on the check.  Making the envelopethicker by putting in a letter or folded pieces of paper insures that it goes to aperson for processing (make sure your handwriting is legible if you are handwriting theletter).Borrower Payment AddressSallie MaeP.O. Box 9533Wilkes-Barre, PA 18773-9533Coupon Payment AddressSallie MaeP.O. Box 9532Wilkes-Barre, PA 18773-9532Cosigner Payment AddressSallie MaeP.O. Box 9555Wilkes-Barre, PA 18773-9555----*Online payments*+Misapplied payments.+When doing a payment online at the Sallie Mae website (salliemae.com or mana***ourloans.com)make sure you are selecting all of the correct loans you want to make a payment on.  Ifyou select the wrong loans or just select to have it applied to all of your loans, obviouslyits going to be applied incorrectly because you've done it incorrectly.  If you needhelp figuring out what loans you are wanting to make a payment on, you can call SallieMae and they can tell you the amounts of each loan, what the loan number is, the due date,the interest rate, anything you need to know.  If they want you to make a payment with them,simply say you are going to go online to make a payment.  They don't want you to know this,but if you tell them you are going to make a payment online and you make it within 24 hrsof talking to them, they get credit for curing your account, so either way they're happy.If they push it, just **** up.----*Do Not Call Lists & Lawsuits*+DNC+As a first party collector, Sallie Mae is unaffected by DNC lists because they are notsolicitors.  By law, Sallie Mae can and will call between the hours of 8 a.m. and 9 p.m.If they are calling outside of these hours it is most likely because the phone you areusing has an area code from a different time zone in which it would be between these hours.If you don't want to receive calls before 8 a.m. then switch your number or get a newphone or send in a cease and desist order for that phone number.Cease and DesistSallie MaeCustomer Advocate Unit220 Lasley Ave.Wilkes-Barre, PA 18706+Lawsuit+As a first party collector, Sallie Mae is required to make calls on accounts known andlabelled by the government as due dilligence.  If you are receiving calls from Sallie Maemultiple times a day for months on end and you have not told them this is a bad numberor have not verified your information, then the fault lies with you.  How are they toknow it is a bad number if you do not verify that for them?  If you are a borrower orco-signer and you do not verify your information, its perfectly legal for them to call youback.  This does not a lawsuit make as they are well inside their legal rights and as afirst party collector the calls are not cons***uted as harassment.----*Bills*+Why aren't I receiving bills?+This is probably because you either haven't updated your information with Sallie Mae oryour mail service provider is poor.  Not many people know this, but there are a lot ofoccurrances of mail providers losing mail or delivering it to the wrong address.  If youthink this might be a problem, then go to the Sallie Mae website (salliemae.com ormana***ourloans.com) and create an account and you can sign up for what is calledNet Repay- regardless of the name, this is not a new way of payment or setting up paymentsonline, this is strictly an e-billing system to have the bills sent directly to youre-mail instead of coming through the mail.+How can Sallie Mae expect me to make payments if I don't receive a bill?+Bills are purely for convenience and it is not required by the company or the governmentfor Sallie Mae to provide you a billing statement.  If you haven't been receiving billsor would like to see so****ing before you send in a payment, you can always go to theSallie Mae website (salliemae.com or mana***ourloans.com) to create an account and viewall activity on your loans.----*Updating information*+I need to update my information.  How do I go about doing that?+There are several ways you can update your information with Sallie Mae.  You can call theircustomer service number (1-888-272-5543) and update your information with a representativeby phone.  Keep in mind that Sallie Mae has offices all over, so you will probably beconnected to someone out of state, or in some cases, out of the country (a large portionof Sallie Mae customer service is stationed in India, but with the recession and Obama'splans, Sallie Mae is s****ing to import these jobs back to America).If you prefer to not do this by phone, you can also do it by mail.  Simply send in a letterstating that you'd like to update them with your new address, phone number, etc. and sendit to their correspondence address:Sallie MaeP.O. Box 9500Wilkes-Barre, PA 18773-9500Another option is to go to the Sallie Mae website (salliemae.com or mana***ourloans.com)and register for an account and c****e any information. Or send in a written requestwith updated information to the Sallie Mae fax number:Fax: 800-848-1949 or 570-200-6259You could always just wait for Sallie Mae to get a hold of you as well.  Sallie Mae hasrecently ins***uted what they call the Grace or Early Intervention Department which callsborrower's and co-signers who are not yet in repayment to update their information andgo over their account information to make sure you have received those bills and knowwhen your payments will come due and if its affordable.  Unfortunately this departmentuses a different autodialing system so, even if you update your account information withcustomer service or do it online, the system requires them to call you and confirm allthat information over a***n, so just be patient.  If you want to nip it in the bud youcould always call straight to them instead of missing their call ***dreds of times at1-866-498-1787.----*Repayment options*+What's a deferment?+A deferment is when you post-pone making payments.  There is no fee to do a deferment anddeferments apply only to federal loans.  While in deferment you aren't required to makepayments, but if you can make at least a partial payment, do so.  Your loans will stillac***ulate interest while they're in deferment which will make your overall loan andmonthly payments larger, so making payments, even if they aren't the full amount, is goingto be good for you in the long run.  You can request a deferment for upto twelve monthsat a time, but don't use more than you absolutely need to, because you can only deferfor so many months total.  To get a deferment you can call Sallie Mae andrequest that they send the forms to your address or you can go to the website and fillit out online or download the forms and send it in by mail or fax.Correspondence AddressSallie MaeP.O. Box 9500Wilkes-Barre, PA 18773-9500Fax: 800-848-1949 or 570-200-6259+I heard about a forbearance, what's that and how do I get one?+A forbearance is basically the private loan equivalent of a deferment, though there area few differences.  Like a deferment, during the forbearance period your loans stillcollect interest.  You aren't required to make payments, but if you can, even if its onlya partial payment, it will help you out in the long run.  For a forbearance, there isusually a forbearance fee of $50 per loan, not to exceed a total of $150 per forbearancerequest.  So if you have one loan its $50, two loans $100, three loans $150, four loans$150, etc. etc.  For a forbearance, though, you can only request a ****mum of three monthsper forbearance request (when we say three months, we mean into the future, this does notcount any months past due.  If you are past due, then you can have a ****mum of sevenmonths forbearance).  For a forbearance, once you have requested a forbearance two timesin a row without making a payment, you will have to make what is called a good faithpayment (one month's regular payment) before they will allow you to request anotherforbearance.  You can request a forbearance by calling Sallie Mae and having them send itto your home address or e-mail address or you can go to the website and fill it outonline and make the payment, or you can download the forms, fill it out and send in thepayment by mail.Forbearance Fee and FormSallie MaeP.O. Box 7665Wilkes-Barre, PA 18773-7665+Other Forms of Repayment+If you're not interested in a forbearance or deferment (and you shouldn't be interested,these are usually last stop options), you can look into getting an Extended Repayment-this extends the life of your loan, makes your monthly payments smaller, but over all youwill be paying more on your loans or Interest Only Repayment (also known as Select Step)-this will do exactly as the name says, you will be paying only interest toward your loans,so your loan amount will stay exactly the same unless you send in more than your interestonly payment to s**** going toward your prin****l amount.  The Select Step option isa short term solution, usually only lasting for two years (you can request four and youcan opt out of this option whenever you like, just know you can't go back in once you'reout).For federal loans there are also income sensitive repayment plans and, if disabled,permanent total disability (essentially cancels the loan entirely).----*What if I'm in school/unemployed/doing an internship, etc.?*+In School+If you are in school at least half time or more according to your school's standards, yourloans should be in an in school deferment (federal loans) or forbearance (private loans).If your loans are not shown as in school or you know your school does not report to theClearing House registry (the national school reporting data base Sallie Mae uses to seea student's in school status) then you can call in to Sallie Mae and request the in schooldeferment/forbearance paperwork send to your address.+Unemployed+For federal loans, you can get what is called an Unemployment deferment.  This is just likea regular deferment, you can request it for up to 12 months.+Internship+If you are in an internship there are internship forbearances and deferments available toput a hold on your loan payments.  The internship can be paid or unpaid, medical, etc.This can also apply to your federal loans, not your private loans, for tea****g positionsand fellowships as well as being placed into rehabilitation.----*Recording a call*+Sallie Mae recording+Sallie Mae records all of their calls for quality****urance and training purposes.  Thisthat they can go back and listen to the recordings to make sure the representatives aredoing their jobs correctly and to help train new employees so they can get a feel forwhat they'll be doing and what the job's like.If you do not want Sallie Mae to record the call, their dialer now has a feature thatlets them turn off the recording if you request not to be recorded.+You recording Sallie Mae+Make sure what the laws are in your state.  Can you record with out getting permissionfrom the other person on the line?  Find out what state they are in.  When talking onthe phone, you are to abide by the law in the state where you live and where the callerlives.  If they live in a state where you have to disclose that you are going to berecording the call, then you have to tell them.  When talking to a Sallie Maerepresentative, they will either say "I don't give you permission to record this call"and continue the call, or they will simply **** up.  Simply stating that you don'thave permission to record makes anything said on that recording i***missible in courtif that's what you were planning on using it for.Understand that Sallie Mae has call centers around the U.S. such as Indiana, which isa disclosure state, so a safe rule is to always tell the representative you are goingto be recording the call- this is why Sallie Mae representatives say "This call maybe monitored or recorded for quality****urance purposes."----*Further Loan Information*+Federal Loans+For more information about federal loans call the Sallie Mae Federal Loan Hotline.1-800-3743+Private Loans+For more information about private loans call the customer service number.  If you aredelinquent, it will reroute you to the collections department where you can go over youroptions if you're unable to make a payment.1-888-272-5543+Career Training Loans+For information about career training loans call the career training loan department.1-866-493-6512+Consolidation+Sallie Mae no longer does consolidation.  Private loan consolidation stopped in July 2008,federal loan consolidation stopped in March 2009.

I have had 4 calls in one day from the automated system. I called the main S.M. phone number and was assured that there was no past due amount...which SHOULD be the case since I am still in school!!!

Their operator is a total a**.

These idiots have been calling me for a month straight now.  I'm a frickin' college professor!  I've been out of undergrad since......well.....forever (not giving y'all my age!).  They keep calling asking for a "Jean" or "Jeanine" or so****ing like that.  I've been kind.  I've been courteous.  I've gotten ****ed!  I'm tired of them calling.Soooooooooo............I got a great idea from my colleague.  S**** messing with them.  The last time they called I pretended to be "Apu" in "Mumbai" from "technical support".  I must have strung the do***ebag caller along for about 5-10 minutes.  They seemed stunned when I asked if there was anything wrong with their computer.  They were even more stunned when I informed them that there was a lawsuit filed with the Indiana Attorney General's office for harassment (I was bluffing).Next they call?  "Empire Wok" will answer the phone.

These are the rudest people I ever talked to on the phone It is a shame that sallie mae would use such a bad company

yes, they call every day. I was tricked by a "college" into signing a paper. They said it was to give my son "a better rate"; that's all. I was never to be responsible.  I can never pay this back-ever. The man said people at these "colleges" do this all the time.  They know it but too bad. The "college" was AIU in So. FL, beware b4 you sign anything to go to that "school". I am disabled and on a very fixed income.  Anybody have any suggestions about getting me a BAILOUT, OR ANYTHING from these vultures.  I have talked to them till I blue in the face. Help. Please!

I sent them an email to their customer service dept. [email protected] and it took care of the problem pronto.  I didn't get any calls today for the first time in weeks. Here's what I said and their response.Here's what I will do if you do not stop calling my number.  I will file a complaint in writing with Michigan's Attorney General's Office. I will lodge a complaint with Michigan's State Banking Department. Then I will lodge a complaint with the Federal Trade commission. Once I have done this and if you people keep bothering me, I will file a lawsuit in my county.  I will serve your statutory agent.  I will also run you through my State's Corporate Commission to verify that you are even licensed to do business in my state, if not, I will report it to the Attorney General's Office.  NOW REMOVE MY NUMBER FROM YOUR CALL LIST!!!  I don't owe you anything nor does anyone in my household.  This is not a bluff, I know what I'm doing.  I am keeping track of every call made and you will pay when this is all said and done if I continue to receive calls.  I hope I make myself clear.Their responseDEAR SCOTT P,We apologize for any inconvenience this may have caused you.Your telephone number has been removed. Please be advised that it may take two to three business days to remove the number from the Auto Dialer system.Thank you for your patience.Sincerely,Customer Service

They have been calling me several times a day for weeks.  We don't owe anything. I just found out who they are here and I will get to the bottom of this or make things upsetting for them ;)

I hate it...its so annoying i just want them to stop.

Received a few messages on my answering machine asking for 'Jet Junes' so I called them back and said I've never heard of the person before.  I live in a very small town (2000 people where EVERYONE KNOWS EVERYONE) and so to have these people call my home phone, it was kinda weird.  I don't know anyone by that name (let alone by that last name) and they kindly took my number off their computers.  They've never called back.

I've been receiving phone calls from this number about them not having my address. They threatened that if I don't give them the address for the loan, they'll stop giving me loans for next college semester. Is this a real call?

they call from 2 diff numbers one is 800-565-4453 and the other is 888-272-5543.I just do not answer them even though I do owe money. They are crazy to think they are getting $400 a month to pay my loan. I send them $5 a month which shows I am paying something. Bill collectors are not allowed to harrass you at all.

I have been receiving calls & letters from Sallie Mae. They say my husband owes them money, he went to school, but did not use their financing. The birthdate and SS# do not even match. I believe someone has stolen his identity. I have call at least 7 times to get this taken care of, they won't even listen to me, I have POA, so the next step will be to get a lawyer involved. I did pay money to them because I thought it was my husband's loan. All the info they had is incorrect. So they owe me money, but I can't understand why they won't even listen, they are a bunch of crooks.

i just got a call from that number and i had received a voice mail. it was a recorded message...not a real person. argh! i already had a talk with a representative too!! but still they call.

i think this is a computerized call--the computer just randomly picks a number and calls--but no message is left nor is there a name with the number.  obviously, if it was an important call a name and number along with a brief message would be left.  none of that happens.  just harassment as far as i'm concerned.

Got a call from 888-272-5543 asking for someone who dosen't live here, followed by a computerized call less than 10 minutes later asking for the same person.  I learned that it was a Sallie Mae phone number.  I was repeatedly told "You're number is not in our system."  It turns out that when they said "not in our system" they weren't counting the department that makes the phone calls.  When they can't find someone they just start calling people with the same last name.

They continue to call every day even after I emailed them and threatened to report them  to [email protected] and the do not call lists and the BBB. I dont have a loan with them or anyone else and never did !  They leave messages on my machine . Stupid A's were dumb enough to leave their [email protected]'s all of us send them nasty messages along with all our spam emails and see how they like it ...LOL

This is one of many Sallie Mae numbers....they will continue to call over an over again.  Good luck getting them to stop though, because often when you answer, they hang-up.

This is the Sallie Mae collections department, usually looking for a past-due payment.  Sometimes they get it wrong, though, because I received three calls within half an hour even though my account was current.  When I called back, the operator was incredibly rude, even when he realized they were the ones that had made the mistake, not me.