(888) 334-4022

Clear Balance; Western Alliance - very rude and absurd rules. Won't accept a payment from us unless my husband personally calls, which ain't gonna happen - he signed HIPAA form giving me permission, and they ignore, so guess they won't be getting paid. Avoid this company and deal directly with your hospital.

This is most likely a bank that your hospital sends unpaid bills to... Then they call us to collect the money instead of the hospital.

Just so you all know, HIPA is a law that requires banks, lenders, or anyone else with your private information to have you verify who you are before discussing private and personal information with you. If the one person is right and this is medical bills, then this is FEDERAL LAW.

ask me to call back

I have no idea who this is as they've called 3 times and never left a message.  They call every night around 7:30-8:00.  I thought they had to call between certain hours if they are debt collectors?  I have medical bills as well, no insurance.  If it's important, they should leave a message.

This recording said they were "Sun West Bank" calling for my wife. She has just had extensive medical treatment for a broken leg but our insurance has paid for nearly all of it. Our out of pocket bill is almost completely finished and is easily managed so it is never late. I believe the statement above that the hospital may have sold our info but I find that since we are a payment away from being finished and have never been late I am ****ed off that we are receiving these calls. It IS fraud in my opinion.

I just got the same message from City National Bank asking me to call them back.  Obviously, I do not want to do that.  I would rather not hire a lawyer as I do not have the means to do so.  What should I do??

If they won't leave a specific message, they must not consider it important.

This is City National Bank.  Medical doctors or hospitals SELL your account to them.  They are not a debt collector so I do not believe this is protected from a Hipaa complaint.  I believe you can file one.  They buy your account of say $300 and then convert it to a loan without your permission and then try to bully you into paying it.  Say no, hire a lawyer and sue.  This is fraud and unfair debt collection under the DTPA.

If it were that important they would answer or leave a more detailed message.  Do not give out any personal/important information until you can verify that it is a legit company claiming on a legit outstanding account.  I have had this happen to me before and it was a total scam.  Company claimed I had $18,000 of debt collections starting on a date that I didn't even own a credit card.  They tried to obtain my social security number.  Luckily I was smart enough to not fall for that. Whatever you do don't cave into giving them your personal information.